Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed on SayMOJO (https://saymojo.com), operated by MOJO & LIV LIMITED (company number 13857706), registered office at 4th Floor Tuition House 27-37 St George's Road, Wimbledon, London, United Kingdom, SW19 4EU.
Where We Deliver
We deliver to addresses throughout the United Kingdom only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands & Islands, the Isle of Wight and the Isle of Man. We do not currently offer international shipping. Orders placed with a delivery address outside the UK will be cancelled and refunded in full.
Delivery Costs & Timeframes
| Delivery Method | Cost | Order Processing Time | Transit Time | Total Estimated Delivery Time |
|---|---|---|---|---|
| Standard Tracked Delivery (UK) | FREE (£0.00) on all orders | 1–2 business days | 4–6 business days | 5–8 business days |
Business days are Monday to Friday, excluding UK bank holidays. Orders placed before 2:00 PM (UK time) on a business day begin processing the same day; orders placed after 2:00 PM, or on weekends or bank holidays, begin processing the next business day.
Deliveries to remote areas (e.g. Scottish Highlands & Islands, Northern Ireland, Channel Islands where serviceable) may take 1–3 additional business days.
Order Confirmation & Dispatch
You will receive an order confirmation email immediately after purchase. Once your order is dispatched, we will send a dispatch confirmation email containing your tracking number and a link to track your parcel on the carrier's website. You can also use our Track Your Order page.
Carriers
We ship with trusted UK carriers, including Royal Mail, Evri and DPD. The carrier used depends on parcel size, weight and destination. All parcels are fully tracked.
Packaging
Ceramic and glass items are fragile by nature. Every order is carefully wrapped in protective packaging and shipped in double-walled boxes to minimise the risk of transit damage.
Delays
Delivery times are estimates and may occasionally be affected by high order volumes (e.g. Black Friday, Christmas), severe weather, carrier disruption or industrial action. If your order has not arrived within 10 business days of dispatch, please contact us at support@saymojo.com and we will investigate with the carrier and put it right — with a replacement or a full refund where a parcel is confirmed lost.
Incorrect Address
Please double-check your delivery address at checkout. If you notice a mistake, contact us immediately at support@saymojo.com or +44 1332 327013 — we can usually amend an address before dispatch. Once a parcel has been dispatched we cannot redirect it. If a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, we will contact you to arrange redelivery.
Missed Deliveries & Safe Places
If you are not home, the carrier will follow its standard procedure (redelivery attempt, delivery to a neighbour or local collection point, or a calling card with instructions). Parcels left in a safe place at your instruction are left at your own risk.
Lost or Stolen Parcels
If tracking shows your parcel as delivered but you have not received it, please check with household members, neighbours and any safe places first, then contact us within 7 days at support@saymojo.com. We will raise an investigation with the carrier. Nothing in this policy affects your statutory rights: under the Consumer Rights Act 2015, goods remain at our risk until they are delivered to you.
Damaged in Transit
If your order arrives damaged, contact us within 48 hours at support@saymojo.com with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund — your choice. There is no need to return a damaged item unless we ask you to (with a prepaid label).
Order Changes & Cancellations Before Dispatch
Contact us as soon as possible if you would like to change or cancel an order. We can usually help before the order is dispatched. After dispatch, you may still return the order under our Returns & Refunds Policy and your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.
Company & Contact Information
- Trading name: SayMOJO
- Legal entity: MOJO & LIV LIMITED
- Company number: 13857706
- Company status: Active
- Company type: Private limited company
- Incorporated on: 19 January 2022
- Registered office: 4th Floor Tuition House 27-37 St George's Road, Wimbledon, London, United Kingdom, SW19 4EU
- Companies House: official company record
- Email: support@saymojo.com
- Phone: +44 1332 327013
- Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UK time, GMT/BST). We aim to respond to every enquiry within 1 business day.