Frequently Asked Questions
Everything you need to know about ordering, delivery, returns and more. Can't find your answer? Email support@saymojo.com — we reply within 1 business day.
🚚 Delivery
Do you offer free delivery?
Yes — free tracked delivery on every UK order, with no minimum spend.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 4–6 business days after dispatch — so typically 5–8 business days in total. Remote areas (e.g. Highlands & Islands) may take a little longer.
Which carriers do you use?
We ship with Royal Mail, Evri and DPD, depending on parcel size and destination. All parcels are tracked.
Do you deliver outside the UK?
Not at the moment — we deliver to United Kingdom addresses only (England, Scotland, Wales and Northern Ireland).
How do I track my order?
Your dispatch email contains a tracking number and link. You can also use our Track Your Order page.
I entered the wrong address — help!
Contact us straight away at support@saymojo.com or +44 1332 327013. We can usually correct an address before dispatch, but not after the parcel has left us.
↩️ Returns & Refunds
What is your returns policy?
You have 30 days from delivery to return any eligible item, unused and in its original packaging — and return postage is free. This sits on top of your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. Full details: Returns & Refunds Policy.
How do I start a return?
Email support@saymojo.com with your order number. We'll send you a free prepaid return label and instructions within 1 business day.
When will I get my refund?
Refunds go to your original payment method within 14 days of us receiving your return — in practice usually within 3–5 business days of approval.
My item arrived damaged. What do I do?
We're sorry! Email support@saymojo.com within 48 hours with photos of the item and packaging, and we'll send a free replacement or full refund — your choice. Under the Consumer Rights Act 2015 you're fully protected on faulty goods.
Can I exchange an item?
Yes — either return the original for a refund and reorder, or contact us to arrange a direct swap (e.g. a different colour), subject to stock.
Are any items non-returnable?
Only gift cards, personalised/made-to-order items, and hygiene-sealed items that have been unsealed — unless faulty, in which case your statutory rights always apply.
📦 Orders & Payment
Can I change or cancel my order?
Contact us as soon as possible — we can usually change or cancel before dispatch. After dispatch, simply use our free 30-day returns.
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and PayPal — all in pounds sterling (£), with prices including VAT where applicable. See Payment Methods & Secure Checkout.
Is checkout secure?
Yes — our Shopify-powered checkout uses SSL encryption and PCI-DSS-compliant payment processing. We never see or store your card details.
Will I receive an invoice?
You'll receive an order confirmation email that serves as your receipt. Need a formal invoice? Just email us.
🏺 Products
Why does my item look slightly different from the photo?
Our pieces feature artisanal glazes and marble-effect patterns, so each one is subtly unique — that's part of their charm. Significant differences from the description are covered by your statutory rights.
Are your ceramics dishwasher/microwave safe?
Care guidance varies by piece — check the individual product page. As a rule, avoid sudden temperature changes with ceramics, and hand-wash glass pitchers.
🔒 Privacy
Is my personal information safe?
Yes. We comply with the UK GDPR, never sell your data, and encrypt all traffic to our site. See our Privacy Policy and Your Data Protection Rights.
💬 Still Have Questions?
📧 support@saymojo.com | 📞 +44 1332 327013 | 🕐 Mon–Fri, 9:00 AM–6:00 PM (UK time)
Company & Contact Information
- Trading name: SayMOJO
- Legal entity: MOJO & LIV LIMITED
- Company number: 13857706
- Company status: Active
- Company type: Private limited company
- Incorporated on: 19 January 2022
- Registered office: 4th Floor Tuition House 27-37 St George's Road, Wimbledon, London, United Kingdom, SW19 4EU
- Companies House: official company record
- Email: support@saymojo.com
- Phone: +44 1332 327013
- Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UK time, GMT/BST). We aim to respond to every enquiry within 1 business day.